Delete Your Billee Account

You can request deletion of your Billee account and associated data at any time.

How to request deletion

1. In the Billee app, open Profile, find Account, and choose Request Account Deletion.
2. Alternatively, email [email protected] with the subject Billee account deletion request.
3. Include the phone number used for your Billee account, any Gmail or Microsoft mail address connected to Billee, and any other email address that may help us identify your account.
4. We will contact you if we need more information to verify the request before deletion. Do not send passwords, one-time codes, or recovery codes.

Data deleted with your account

After we verify the request, deletion from Billee's active production systems covers data associated with your account, including:

• your Billee sign-in account and profile;
• user-owned bill records, extracted bill details, email records, and stored bill documents;
• Gmail OAuth tokens, Gmail connection records, and your mailbox membership;
• Microsoft OAuth credentials, your private Microsoft connection records, sync continuations, and retained Microsoft mail evidence;
• notification device tokens and directly identifying user statistics; and
• other user-owned records required to operate your Billee account.

Data that may be retained

We may retain the minimum information required for legal obligations, security, fraud or abuse prevention, dispute resolution, and operational audit requirements. Data in backups, logs, analytics, or third-party processor systems may remain until it expires under the applicable retention schedule. Aggregated or de-identified information that no longer identifies you may also be retained.

If your connected Gmail mailbox is shared with another active Billee user, mailbox-owned bills or records may remain available to that user. We remove your membership and access as part of your account deletion. Microsoft connections are private to each Billee user; connecting the same Microsoft mailbox from another Billee account does not share your connection, credentials, or bill records.

Disconnecting mail is different

Disconnecting Gmail or a Microsoft connection stops future use of that connection's authorisation but does not by itself delete bill records or retained evidence already created in Billee. Turning off the Microsoft developer preference does not disconnect existing connections or stop their imports. Request account deletion if you want your Billee account and associated data deleted. You can also revoke Billee's provider consent through your Google or Microsoft account or organisation's permission controls.

For more information, read the Billee Privacy Policy.